QUESTIONS & ANSWERS

Have a Question? Something you don't understand about the Gallery System? Why don't you check out the list of Frequently Asked Questions.
(If your question is still unanswered, please feel free to either email or phone)

Q: Does the track come in different lengths?
A: Yes! The track is available in 2m or 3m lengths. 

Q: Are there different finishes available?
A: Yes! The track comes in Satin Anodized (silver) or Powder Coated White. 

Q: What if I want to paint the track?
A: Use the satin anodized finish - it's receptive to all types of paint. 

Q: Is the track pre-drilled?
A: No, because the hole spacing depends on the type of wall construction. 

Q: Can I cut the track?

A: Yes - the track can easily be cut with a hacksaw. 

Q: Is it easy to install?
A: Yes, track installation is a basic handyman job.  Alternatively our installation service is available within the Sydney Metropolitan area.

Q: Can you hang more than one picture on each hanger?
A: Yes, as many as you like but check maximum. weight recommendations.

Q: How can we get a free sample?
A: Please email to request a free sample - lisa@thegallerysystem.com.au

Q: Can the Gallery Lighting System be fitted to existing Gallery System installations?
A: Yes, but only to 'The Gallery System' track. 

Q: How many lights will run off one transformer?
A: A 300VA transformer will run 12 x 20 watt lamps. A 200VA transformer will run 8 x 20 watt lamps. 

Q: What length of track can be fed by one transformer?
A: Generally 15 metres. The power input to the track should be near the centre of the total length of track. Low voltage will not travel long distances the way 240 volt power does.

 
Q: Do I need an electrical contractor to install the system?
A: You are not legally obliged to use a licensed contractor with low voltage systems. Simple installations can be done by a handyman, but if in doubt use a contractor. For any work on 240 volt wiring you must use a licensed contractor. 

Q: How does the Current reach the lamp?
A: Sharp probes on the light wand penetrate the cable in the track to make contact. 

Q: How do I carry the power around corners?
A: The power cable bends around the corners. Special corner covers fit over the track to hide the cable. 

Q: Are the lamps adjustable vertically?
A: Yes. The lamp slides along the curved stainless steel rods so you can aim the light anywhere from 60cm below the track down to the bottom of the wall. 

Q: Is the Gallery Lighting System the only lighting needed in a hanging area?
A: No. The system is designed to highlight the art so you will still need a central light fitting or similar to provide an overall level of lighting in the room.

Q: Can the lights damage artworks?
A: No. Providing that the correct lamps are used. Poor quality lamps can cause problems of excess heat, which may cause damage or excess ultra violet light, which may fade colours. The only lamp that we know of guaranteed as suitable for art, is the “Precise Constant Colour” lamp by G.E. These lamps are used in major public galleries. We cannot over-emphasise the importance of using the correct lamp. The average life of this lamp is around 6000 hours, or roughly 2 years of normal use.